Terms & Conditions

Please read the following terms and conditions which apply to all bookings.

The following gives useful information including:

  • What constitutes a confirmed booking.
  • When we require payment and methods of payment we accept. 
  • The best way to contact us.
Pet Transport UK Hero Image

Terms & Conditions

The following terms and conditions are listed in no particular order. All bookings are made on the assumption that you have read the terms and conditions and accept them. 

  1. Any quotes we give are valid for a maximum period of 14 days from the date given. A large portion of our costs are variable costs, like the cost of fuel.
  2. If we reply to an enquiry to confirm a date is available it does not constitute a booking. A booking is not confirmed until:

    You give us the collection and delivery addresses and contact phone number for both parties.
    We have spoken to collection point to agree a collection time.
    We have replied to state you are in the diary and booking is confirmed.
  3. We require a £100.00 non-refundable deposit to confirm a booking. Balance payments need to be made 7 days prior to the date of transport. For last minute enquiries full payment needs to be made before the job commences.
  4. The best way to contact us is by email, our quote form or via the contact us form so that we have a paper trail. Using other methods to reach us have drawbacks or could result in delayed response:

    Whilst we have Bluetooth connection in the vehicles we can only discuss basics of the services we offer. Specifics like quotes which involve writing down postcodes can’t be done whilst driving. 
    We check and respond to emails a few times a day. We don’t check our Facebook and Instagram pages daily.